Support

MyBase360 — a Yetiwerks LLC product.

Get help

Email hello@yetiwerks.io for help with the app or your account. Include your employer's name and a description of the problem. Never send your PIN or sign-in codes.

Reset your PIN

Ask your employer to help reset your PIN or provide an office sign-in code.

Delete your account

In the app, open Profile and choose Delete my account, then confirm Delete account. Supervisors can choose Delete my account in More. You can also email hello@yetiwerks.io for help with deletion.

Your app sign-in, PIN, phone login and notifications are deleted and you are signed out. Your employer keeps your employee record, work hours, punches and pay records because payroll law requires it. A deleted app account cannot sign in again; a new invitation from your employer creates a fresh account.

Delete my account removes only the account you are signed in to; accounts with other employers or other offices on the same phone number are deleted separately.

Location and privacy

With your permission, precise location is read while the app is open, on the Home screen and when you clock in or out, to show and confirm you are at the job site. Location is never collected in the background and is never sold. See our privacy notice for details.